Step by Step Guide for your first
contact/changeover supervision or foster carer assessment
Private and Family Law Referrals
Parties complete referral forms and attach relevant court documents e.g. orders, AVOs, etc and email to us. Ideally the referral form is to be completed by both parents, and both are required to sign the same form, showing that the planned arrangement and conditions of the visit are agreed.
All documents are required to be completed prior to submitting to Family Konnect.
Please note: We are unable to process requests if forms are not completed.
Family Konnect reviews both referral forms and arranges an intake/risk assessment of both parents.
Each of the interviews are conducted separately.
Confidentiality regarding the other parent is to be strictly maintained during intake interviews.
Safety issues are thoroughly canvassed during the interview.
This is an opportunity to determine whether the participant parent has the capacity to engage in safe and respectful communication.
Family Konnect assesses the request as suitable or not suitable.
If suitable, then all parties receive a copy of the service agreement to sign and sessions costs are explained and confirmed.
Payment needs to be made by the relevant party.
Also, at this stage Family Konnect may recommend or receive a request for a child familiarisation session.
Contacts occur on an ongoing basis, provided parents and/or other referees are abiding by the Service Agreement, and contacts continue to be in the child’s best interest.
Detailed contact visit reports are prepared by the supervisor after each visit.
Reports are emailed to the relevant parties within 3-5 business days.
Continuation of visits is determined by adherence to Service Agreement and progress of matter, towards independent management of contact arrangements or continuation of visits is determined by the organisation requesting the service.
Referrals for Government and Non-Government Agencies
Agency makes initial contact with Family Konnect and completes referral form.
Child(ren) and young person’s ID and critical information is attached to the referral if possible.
Family Konnect assesses the referral forms and accepts the requested service.
Service quotation and service agreement are emailed to the agency.
Agency signs service agreement and makes the payment.
The Agency sends the signed service agreement and proof of payment by email to contact@familykonnect.com.au.
Contact venues and details are immediately arranged.
The agency proceeds to send venues and details by email.
Alternatively, Family Konnect will propose venues and send visit details to the agency by email.
We like to keep all contacts in public spaces to allow all supervision to occur in a natural space (unless court papers/agreement papers suggest otherwise).
Contacts occur on an ongoing basis, provided parents and/or other referees are abiding by the Service Agreement, and contacts continue to be in the child’s best interest.
Detailed contact visit reports are prepared by the supervisor after each visit.
Reports are emailed to the relevant parties within 3-5 business days.
Continuation of visits is determined by adherence to Service Agreement and progress of matter, towards independent management of contact arrangements or continuation of visits is determined by the organisation requesting the service.
OOHC Support services
The Initial Contact/Referral form is completed by the agency requesting service and emailed to Family Konnect.
The Agency accepts Family Konnect’s quote and signs the service agreement.
Family Konnect allocates the job and introduces its worker to the agency via email or over the phone by sending details of the team member and, if needed, a photo.
Family Konnect makes initial contact with the child or young person and carers to discuss the plan.
Family Konnect prepares the job plan or schedule and work begins.
Once the job is completed, Family Konnect’s team member writes a report.
Family Konnect invoices the agency. If the engagement is for a service over 3 months’ duration e.g mentoring or education support sessions, then periodic reporting and invoicing apply.
Foster Carer Assessments Referrals
DCJ or NGO make initial contact with Family Konnect and complete the referral form including relevant information of the potential carer or carers.
Family Konnect reviews the request and arranges a pre-assessment consultation with the referring agency.
Family Konnect accepts the job. Asks agency to sign service agreement and explains to agency the costs of service.
Agency emails back signed agreement and proof of payment.
Family Konnect schedules the assessment and confirms this to the agency.
Family Konnect begins the assessment. Keeps communication with agency representative until the assessment is completed.
Family Konnect arranges a post-assessment consultation with referring agency.
Family Konnect writes an assessment report and makes recommendations.
How long does FK take to to complete an assessment?
Family Konnect will allocate twenty-eight hours to complete the required assessment activities including the final Assessment Report.
This does not include travel time.
Generally, the complete assessment process does not take longer than 8 weeks.
What type of activities does the assessment include?
- Pre-assessment consultation with referring agency
- Home Inspection and introduction to applicant
- Preparation for face-to-face interviews
- Conduct interviews to assess competency
- Post Assessment Consultation with applicant and explanation of Code of Conduct
- Record assessment outcome for each competency, post interview
- Summarise assessment of competency
- Post Assessment Consultation with referring agency
How do I pay Family Konnect for their services?
Payment is accepted by bank deposit / internet transfer. Family Konnect requires payments / transfers to be made to Family Konnect account 4-5 days working days ahead of the scheduled service to allow the funds to arrive in Family Konnect’s account 2-3 days prior to the scheduled service.
This will ensure that Family Konnect has enough time to put the necessary arrangements in place to facilitate your contact visit (arrange for a Contact Supervisor). Failure to make payment in time may result in a visit being delayed/postponed or cancelled.
Account Name: Family Konnect,
Bank: Commonwealth Bank,
BSB:.062-704,
Account:.10057018
When making payments online please reference with the family name, child’s name, or a relevant reference so your payment is allocated to your account.
An invoice will be sent once payment is confirmed.
Cancellation Policy:
For Contact Visits: By 10 am the day before a weekday contact and by 10 am the Friday before a weekend contact.