TRUSTED PARTNERS AND ASSOCIATIONS
WELCOME TO FAMILY KONNECT
Our Service Areas & Availability
We bring our services directly to communities throughout all NSW, ensuring children feel comfortable and safe in venues familiar to them. We currently have availability in the following suburbs:
​Sydney & Inner City
Sutherland Shire
Central Coast
Newcastle
Eastern Suburbs
Inner West
Northern Sydney
Northern Beaches
Canterbury-Bankstown
Wollongong
Blacktown & The Hills
South-Western Sydney
St George LGA
Penrith & Blue Mountains
Illawarra & Shoalhaven
Eastern Suburbs
Parramatta
We Understand
We are here to handle the details and remain unobtrusive, so you can leave the stress at the door and simply focus on being a parent.
Why Choose Us
Our qualified supervisors provide dedicated, child-focused support backed by a flexible and fast intake process, ensuring your child’s wellbeing always comes first
Flexible Environments for Meaningful Connection
Visits in child-friendly community spaces like parks, indoor playgrounds or the beach and also in the home of the supervised parent if approved by both parties. We are flexible and tailor visits to the needs of the children. For example of frequently used visit venues feel free to have a look at our Recommended Venues.
Open 365 days
7am - 8 pm
We schedule visits when families need them, including weekends, early mornings and public holidays.
No Admin Fees
Family Konnect is the only private NSW contact service with zero administration fees. We prioritise accessible, constructive support, ensuring families are never billed for the essential communication required to move their case forward.
No Wait-lists
As a private professional Childrens's Contact Service we are able to provide immediate intake with no wait lists. Skip the 6 month waitlist with other service providers. Start Intake today
Years Of Helping Families Rebuild Bonds
We have proudly supported hundreds of families across NSW, creating safe and neutral spaces for meaningful connection. Our extensive experience ensures a secure environment where your child’s wellbeing always comes first.
Pyrmont Contact Room
If mandated by the courts to have contact in a room we have availability in our venue in the Pyrmont community centre. This venue includes a large playground, library and kitchen all within the centre and provides a secure and stable setting for children to connect comfortably with their parents, whilst adhering to order requirements.
Partnered with AASW, ACSSA and verified by OCG
As a proud affiliate of the Australian Children's Contact Services Association (ACCSA) and a member of the Australian Association of Social Workers (AASW), Family Konnect is dedicated to maintaining the highest professional and ethical standards in supervised contact. With all staff verified through the OCG, our service delivery remains safe, qualified, and consistently guided by national best practices for every family we support.
What We Offer
We're here to make transitions easier, visits safer, and connections stronger, always putting the child’s wellbeing first.
Comprehensive Reports
Detailed reports are prepared for every session, ensuring you have accurate, objective documentation available whenever required for court proceedings.
Engaging Our Contact Supervision Services
Intake
Both parents need to complete the Intake Form which can be submitted by parents or legal representatives. Our intake form is available online here. ​
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After we receive both parties intake forms:
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We'll conduct a brief 30-minute intake interview with each parent where we collect key information about the child and family circumstances.
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From here both parties will need to sign the Service Agreement.
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Scheduling Visits
We have no waitlist thus once intake is complete, we will:
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Allocate a supervisor and schedule the first visit.
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Organise an ongoing schedule with times and locations agreed upon by both parties.
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Once both forms are submitted we are typically able to begin service within a week.
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Reports for each session are compiled and are emailed to both parties within 3 business days of the visit or changeover.
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Note: This process is for Family Court matters and Private arrangements only, for Out-Of-Home-Care programs (DCJ/ NGO) please our view our OOHC/Agency support page.
Frequently Asked Questions
Get clear, detailed answers about supervision, venues, intake, and how our service works for families.