Supervised visits
Professionally observed time together in a neutral venue, with a court-ready report of every visit.
About contact visitsTime with your child, calmly supported
Supervised contact visits and changeovers across Sydney and NSW
Trusted by courts, legal professionals and parents alike. Children's wellbeing always front of mind.
- Open
- 8:30 am to 7 pm, every day of the year
- Availability
- Straight after intake. No waiting list
- Where we work
- 14 areas across Sydney, the Central Coast, Newcastle and the Illawarra
- Extra fees
- No admin fees, no handover fees
Trusted partners and associations
We understand
We know this is a stressful time. Our goal is to handle the complex details and remain unobtrusive, so you can leave the stress at the door and simply focus on being a parent.
Our services
Easier transitions, calmer visits, stronger connections
Court ordered or by private agreement, always putting the child's wellbeing first.
Supervised changeovers
Staggered handovers, so children move between parents without the parents meeting, and a report of each changeover.
About changeovers
Online contact
Supervised video sessions on Zoom for when in-person visits are not possible. A supervisor hosts and stays for the whole session, and both parents receive a full written report afterwards.
About online contactWhere we work
Our service areas
Our supervisors travel to venues across Greater Sydney, the Central Coast, Newcastle and the Illawarra, so children meet in places they already know.
Greater Sydney
Canterbury-BankstownEastern SuburbsGeorges River & Bayside
Inner WestNorth Shore & Northern BeachesParramatta
Penrith & Blue MountainsSouth West SydneySutherland Shire
Sydney CBD & Inner CityThe Hills & Blacktown
Central Coast, Newcastle and the Illawarra
Central CoastNewcastle & MaitlandWollongong & Illawarra
How supervised contact works where you are: Sydney, the Central Coast, Newcastle and Maitland or Wollongong and the Illawarra. Not sure if we cover your suburb? Call 1800 842 048 and we will confirm the same day.
Why choose us
Child-focused support, from the first call
Our qualified supervisors provide dedicated, child-focused support with a flexible, fast intake process. Your child's wellbeing always comes first.
Flexible environments for meaningful connection
- Tailor visits to your child's needs in engaging community spaces like parks, libraries or indoor play centres.
- Visits in the supervised parent's home, provided both parties agree and a home safety check is completed.
- Explore our recommended venues for frequently used, child-friendly locations.
No waiting list
- Skip the standard six-month wait typical of other service providers.
- Immediate intake through our private service, so you can get started straight away.
- Start your intake today.
Pyrmont contact room
Need a court-mandated indoor space? We facilitate visits in a room at the Pyrmont Community Centre, with a large playground, library and kitchen close by, so children can settle while the orders' requirements are met. Enquire here.
Years of helping families rebuild bonds
We have proudly supported hundreds of families across NSW, relying on our extensive experience to create neutral, secure environments for time together.
Affiliated with ACCSA and verified by the OCG
We maintain the highest professional standards. We are affiliated with ACCSA, the Australian Children's Contact Services Association, and every supervisor is verified through the Office of the Children's Guardian and holds a national police clearance.
Intake process
Step by step intake assessment
What sets your start date is how quickly both parents complete these four steps. The first visit can be in as little as 2 days once both parents have completed intake, subject to availability.
1
Both parents complete the intake form
Each parent submits their own intake form. We can only begin once we have both.
2
Intake assessment
A phone conversation with each parent separately, to understand the arrangement, the orders, and your child's needs.
3
Service agreements signed
Both parents return a signed service agreement. This is usually the step that sets the date.
4
First visit scheduled
We confirm a supervisor, a venue and a time, and send the details to both parents.
How to minimise delays
Informing the other parent
Both parents need to complete intake; we cannot supervise contact having spoken to only one side. We contact the other parent ourselves once we have their email address, and it is quicker still if you ask them too.
Organising payment responsibility
Decide who is paying. Fees are payable in advance of each session. Where an order splits the cost, we invoice each parent for their share.
Organising dates
The largest delay is often the two parents agreeing on days and times. Try to agree on a schedule before intake if you can.
Testimonials
What agencies and parents say
“Easy to liaise with and proactive. Reports were highly professional and child-focused, giving a clear picture of the child’s experience.”
Department of Communities and Justice
“I felt at ease knowing my 3-year-old was safe. Reports were honest, thorough and unbiased; The team was compassionate and caring.”
A parent
“Outstanding supervision and casework support; flexible, child-centred and highly professional. We strongly recommend your services.”
Settlement Services International
“Family Konnect acted in a child focused way to support my child. They acted with professional integrity and continually prioritised the well being of my son and focused on his needs.”
A parent
“Family Konnect has been very helpful and supportive with my supervised visits. Silvia has a very professional business that has helped me re-connect with my daughter. … Anyone who needs honest and caring people to organise their supervised visits, I highly recommend Family Konnect”
A parent, Google review
“Family Konnect were a pleasure to deal with, considering circumstances that require supervision is often sad and hard. Silvia and her team made things so much better with their top level communication”
A client
“Family konnect is a good service helping me stay connected with my son. I would recommend them to anyone looking for video calls services to spend time with your kids”
A parent
“Absolutely sensational service and has given me so much peace of mind. I would 100% recommend them to anyone needing a visitation service. They have been nothing but accommodating. Highly recommended!”
A parent, Google review
“Silvia is wonderful and great to work with. She and her team are understanding and will even accomodate last minute even if she has to be the one supervising. Silvia has been very helpful too.”
A client
“Silvia & the Family Konnect team were amazing & very easy to deal with, I highly recommend using their services if you are looking for a supportive team”
A client
“Would highly recommend Family Konnect. I had no issues dealing with Silvia and her team they were easy to talk to and remained impartial”
A parent, Google review
For family law professionals
Referring a client?
One page for solicitors, ICLs, mediators and report writers: how to refer, what every report contains, the fees, and where supervision happens.
Get in touch
Leave a message and we will be in touch as soon as possible
Frequently asked questions
Clear answers about supervision, venues and intake
Unlike many subsidised agencies that struggle with long delays, Family Konnect is a private service with immediate intake availability. We can typically begin the assessment as soon as both parents have completed their forms.
Both parents submit their online forms. Each parent is then invited to a phone intake interview, so we can learn about the family's circumstances and the children's needs, and arrange the visit schedule.
Fixed fees, GST included, with no hidden costs. View the full fee structure.
Yes, our reports are written to be filed in the Family Court. Every report is a comprehensive, time-stamped account, written as the visit happens, from arrival to the final handover: the visit details, any court orders, who was present, how your child presented before contact, the account of the visit, a final summary, and 8 photos. Both parents receive the same report within 3 business days, so there is one objective record rather than two competing accounts.
In neutral, familiar places chosen for the child: parks, libraries, play centres and other community venues, and a room at the Pyrmont Community Centre for families who need a contact room in Sydney. See our recommended venues.