OPEN
365 days from 8:30am to 7pm daily
AVAILABILITY
Straight after Intake. No Waiting List
WHERE WE WORK
15 Regions Across Sydney and NSW coast
EXTRA FEES
No Admin Fees, No Handover Fees
TRUSTED PARTNERS AND ASSOCIATIONS
We Understand
We know this is a stressful time. Our goal is to handle the complex details and remain unobtrusive, so you can leave the stress at the door and simply focus on being a parent.
Our Services
We're here to make transitions easier, visits safer, and connections stronger, always putting the child’s wellbeing first.
Our Service Areas
Our supervisors travel to venues across Greater Sydney and the NSW coast, ensuring children feel comfortable and safe in venues familiar to them.
Greater Sydney
Sutherland Shire
Sydney CBD & Inner City
The Hills & Blacktown
South West Sydney
Penrith & Blue Mountains
Parramatta
Canterbury-Bankstown
Eastern Suburbs
Inner West
North Shore & Northern Beaches
Georges River & Bayside
Regional NSW
Wollongong & Illawarra
South Coast
Newcastle & Hunter Valley
Central Coast
Why Choose Us?
Our qualified supervisors provide dedicated, child-focused support with a flexible, fast intake process. Your child’s wellbeing always comes first.
Flexible Environments for Meaningful Connection
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Tailor visits to your child's needs in engaging community spaces like parks, beaches, or indoor centres.
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Visits in the supervised parent's home, provided there is mutual approval from both parties.
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Explore our Recommended Venues for a list of frequently used, child-friendly locations.
Pyrmont Contact Room
Need a court-mandated indoor space?
We facilitate visits in a room in the pyrmont community centre. This venue features a large playground, library, and kitchen to help children connect comfortably while meeting order requirements. Enquire Here
No Wait-lists
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Skip the standard 6-month wait typical of other service providers.
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Access immediate intake through our private service so you can get started straight away.
Years of Helping Families Rebuild Bonds
We have proudly supported hundreds of families across NSW for nearly a decade, relying on our extensive experience to create safe, neutral, and secure environments.
Affiliated with ACCSA and Verified by OCG
We maintain the highest professional standards. We are affiliated with ACCSA (Australian Children's Contact Service's association), and all our staff are strictly verified through the OCG portal (Office of the Children's Guardian.
Step by Step Intake Assessment Process
What sets your start date is how quickly both parents complete these four steps.
1
Both parents complete intake form
Each parent submits their own intake form. We can only begin once we have both.
2
Intake assessment
We hold an over the phone conversation with each parent separately to understand the arrangement, the orders, and your child's needs.
3
Service agreements signed
Both parents return a signed service agreement. This is usually the step that sets the date.
4
First visit scheduled
We confirm a supervisor, a venue and a time, and send the details to both parents.
How to minimise delays
Informing the other party
Both parents need to complete intake. We cannot supervise contact having spoken to only one side. Therefore the process can be sped up if you ask the other party to fill out the intake form.
Organising payment responsibility
Decide who is paying. Fees are payable in advance of each session. Where an order splits the cost, we invoice each parent for their share.
Organising dates
Often times the largest delay is the liasing between both parties to come to an agreement on dates and times. Please attempt to agree on a schedule prior to intake if possible.
Get in touch
Leave a message here and we will be in touch as soon as possible
Frequently Asked Questions
Get clear, detailed answers about supervision, venues, intake, and how our service works for families.