Welcome To Family Konnect

"Industry Leading, Family Friendly Agency, Child Focused Contact / Changeover Supervision"

Specialising in supervised contact visits and supervised changeovers, our dedicated team offers a safe, neutral, and child-focused environment for both court-ordered and non-court-ordered arrangements. Proudly servicing families, government and non-government organisations across all of NSW, we’re committed to delivering professional, reliable, and respectful contact supervision services tailored to each family's unique needs. When it comes to ensuring safe and meaningful connections, Family Konnect is the trusted choice.

What We Offer

At Family Konnect, we support families with safe, child-focused services including contact supervision, supervised changeovers, supervised child transport, and respite care. We're here to make transitions easier, visits safer, and connections stronger—always putting the child’s wellbeing first.

Explore Our Services

Who Are Our Services For?

Family Court Ordered / Non-court ordered Contact/Changeover Supervision

Our services are designed to support families navigating both Family Court-ordered and non-court ordered contact arrangements. Whether supervised contact or supervised changeover is required as part of a legal directive or a mutual agreement between parents or carers.

Out of Home Care (OOHC) Case Management Support

We collaborate with the Department of Communities and Justice (DCJ) and various Non Government Organisations-NGOs to support their case management teams within the OOHC program. Our assistance includes supervised contact, supervised transportation, respite care, and mentoring services.

Why Us?

Competitive rates with no admin fees.

We facilitate services in the community, and our contact centre

Open 7 days a week, including all public holidays. With no waitlists

Comprehensive reports, including photos of interactions, are delivered within 72 hours.

Immediate commencement after completion of the intake assessment by both parties.

We offer flexible booking options to suit your family's specific routine and court order conditions.

Compassionate and experienced supervisors with extensive experience dealing with family issues.

Cross-cultural and bilingual communicators.

Focused on the safety and well-being of children and young people.

We accept referrals of families placed on government-funded contact centre waiting lists

Trusted and Transparent Process

At Family Konnect, we maintain a clear and structured process from initial referral through to final reporting, ensuring all parties are informed and confident. We conduct thorough intake assessments with both parents individually, with a strong focus on safety, confidentiality, and risk management.

Our service agreement clearly outlines roles, expectations, and session arrangements, creating clarity and accountability for everyone involved. Supervised contact sessions are documented with detailed, objective reports, which are delivered within 72 hours.

We are committed to consistency, professionalism, and open communication throughout the duration of service.

Highly Individualised Service

Our services are tailored to the unique needs, court orders, and circumstances of each child, parent, and family situation. Additionally, we work with Family Court professionals, DCJ, and NGOs delivering OOHC programs to ensure our approach aligns with broader case goals.

Whether it’s contact supervision, transport, supervised changeovers, or respite care, we adapt to what’s appropriate for the child’s age, needs, and setting. We offer flexible locations, times, and support arrangements—always guided by what is safe and in the child’s best interest.

Experienced and Professional Team

Our Founder, Silvia, has over two decades of experience working with families and children in both government and non-government organisations. Her deep understanding of the challenges families face, especially children navigating complex family dynamics, has shaped the compassionate, child-focused approach that defines everything we do. Silvia brings her knowledge, expertise and heart to her leadership. She holds tertiary qualifications in Social Work and Business Management. Silvia is a fellow member of the Australian Association of Social Workers.

All our staff are experienced, hold relevant qualifications, are compassionate, and some are parents themselves. They also have current Working with Children Checks and Cleared National Police Checks.

Our Values

Child Centred Care

We prioritise the needs, wellbeing, and voice of the child in every aspect of our service.

Safety and Security

We create safe, structured environments that support physical and emotional security for all participants.

Professionalism and integrity

We uphold the highest standards of ethical practice, transparency, and accountability in everything we do.

Empathy and Understanding

We approach each family’s situation with compassion, recognising the complexities and emotions involved.

Collaborative Support

We work closely with parents, carers, and professionals to foster positive outcomes through open and respectful communication.

Our Mission

At Family Konnect, our mission is to provide safe, supportive, and child-centred contact supervision and related services that protect and nurture the relationship between children and their parents. We are committed to creating neutral, respectful environments where children can feel secure and valued, and where meaningful connections with parents can be maintained or rebuilt. Every interaction is guided by the belief that a child’s emotional well-being and right to safe, positive relationships are at the heart of everything we do.

View Our Mission Driven Services

Feel free to reach out if you have any questions!

Testimonials

Tahnee

"I always feel at ease knowing that my 3 years old son is in safe hands, with his needs always being met at each visit. The reporting of the visit each week is very honest, thorough, and unbiased. Silvia and her team are experienced, compassionate, and caring. I would highly recommend Family Konnect to all families looking for contact supervision and all related services."

Settlement Services International ( SSI )

"I am writing to express our appreciation for the outstanding contact supervision and other casework support services you and your team provide. Your expertise, dedication, and compassion are critical to achieving a favorable outcome for our clients. I appreciate the flexibility and the child-centered service that your agency delivers. I highly recommend your services to any other organisation and professional seeking reliable and quality contact supervision services for their clients."

Omar

"Family Konnect has been very helpful and supportive with my supervised visits. Silvia has a very professional business that has helped me re-connect with my daughter. It’s been a great experience to finally see my little princess again. Anyone who needs honest and caring people to organise their supervised visits, I highly recommend Family Konnect"

Naji

Family konnect as a whole and individual staff members always put my child's needs first and made sure that my child feelings were the priority in the arrangement. Family Konnect went above and beyond in dealing with any questions or disagreements between the parties involved, they constantly communicated and offered locations and ideas. I would definitely recommend Family Konnect as they are professional and willing to help where needed purely so the child doesn't suffer. Having my child's needs put first was the most satisfying. Thank you

Department of Communities and Justice ( DCJ )

FamilyKonnect were easy to liaise with and
proactive in ensuring the carers were contacted in advance to enable the children to arrive on time to the visit. Contact reports were highly professional and the language within the reports was child focused. DCJ were able to obtain a clear picture about the child’s experience during visits. DCJ would like to express gratitude towards Family Konnect for supervising visits and thank you for providing a great service. We look forward to re- engaging with your service in the future.re.

Abdur

The session reports were detailed and competitive and unbiased and promptly delivered. It’s clear they understand how crucial accuracy and professionalism are in family matters. I wholeheartedly recommend Family Konnect to any parent in need of supervised contact services. Silvia, in particular, was a lifeline for me and a reassuring presence for my children. Her empathy, professionalism, and ability to make everyone feel safe made all the difference, and I will always be grateful for her support.